1. Android Central Question's Avatar
    My wife has a Samsung J5 2017. She forget the screen lock code (4 digits). Yesterday i entered to android device manager, i found her phone and accidentally locked it from google.
    I am searching for a way to unlock it without format.
    I entered to download mode and tried from dr fone program but this program has not option for this specific model.
    I am looking for a way (free or paid with low cost) to unlock it.
    02-26-2018 02:24 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! When you remotely lock a phone that already has a screen lock set, you still have to unlock it with the PIN/password/pattern that you originally set for it. So if your wife can't remember the code, you may not have any other choice but to do a factory reset from the Recovery Menu: SAMSUNG J530 Galaxy J5 2017 - How to Hard Reset my phone - HardReset.info

    But first, see if you can use Samsung's Find My Mobile to remotely change the password: https://findmymobile.samsung.com/
    Laura Knotek likes this.
    02-26-2018 04:12 PM

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