03-02-2018 04:27 PM
tools
  1. Marfafafa's Avatar
    Marfafafa
    I have just got my second new Samsung galaxy a3, after returning the first one because the video files wouldn't play, and now this one is doing the same thing! I had a brand new, 128gb, sd card, which i used in both handsets, so I am presuming this is the problem. Does anyone know what is likely to be wrong with it?! The video records but then is saved as a grey square with a ! In the gallery...
    03-01-2018 05:45 AM
  2. chanchan05's Avatar
    chanchan05
    Q&A Team
    What error are you getting and where did the videos come from? Could simply be as simple as the videos not supported by the Player you use.
    03-01-2018 07:23 AM
  3. Marfafafa's Avatar
    Marfafafa
    They are the videos I have tried to take using the new phone. If I take the memory card out it works fine...
    03-01-2018 09:09 AM
  4. Golfdriver97's Avatar
    Golfdriver97
    Welcome to the forums. Have you tried having the phone format the card, then trying to record video?
    03-01-2018 09:17 AM
  5. Rukbat's Avatar
    Rukbat
    Ambassador
    Moderator
    Or putting the card into a PC and trying to play the videos?
    Golfdriver97 likes this.
    03-01-2018 04:06 PM
  7. Marfafafa's Avatar
    Marfafafa
    hi thanks, how do you get the phone to format the card?
    waiting for an adapter to put the card in a computer as it's a micro sd.
    03-02-2018 03:46 PM
  8. Golfdriver97's Avatar
    Golfdriver97
    Originally Posted by Marfafafa
    hi thanks, how do you get the phone to format the card?
    waiting for an adapter to put the card in a computer as it's a micro sd.
    Under settings and then storage you should have a format option. Click on that and see if that helps.
    03-02-2018 04:27 PM
« Kernel Crash LG K20 Plus | How do I get rid of the big colored letter circles next to contacts and in notifications? »

Similar Threads

  1. 400gb sandisk card
    By nickthorley in forum Samsung Galaxy Note 8
    Replies: 9
    Last Post: 03-05-2018, 01:20 AM
  2. S9+ in the UK 128gb of storage
    By t11rmh in forum Samsung Galaxy S9 & S9+
    Replies: 7
    Last Post: 03-01-2018, 06:42 PM
  3. Why can't I modify SD Card contents on my Moto g4?
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 03-01-2018, 04:15 PM
  4. Is there an SD card slot on the S9?
    By Android Central Question in forum Samsung Galaxy S9 & S9+
    Replies: 4
    Last Post: 03-01-2018, 02:19 PM
  5. S8 slim wrap around case without card slots
    By Android Central Question in forum Samsung Galaxy S8 & S8+
    Replies: 1
    Last Post: 02-28-2018, 05:30 PM
LINK TO POST COPIED TO CLIPBOARD