1. Android Central Question's Avatar
    ive restarted my phone and seems that i forgot the passowrd and entered it several times wrong
    later on ive logged in to my gmail account from pc and located my phone then it has been locked
    nw i need to unlock it without resetting the device ir losing any data
    kindly any help
    03-07-2018 11:41 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Google's Find My Device will only remotely lock with the password that's already been set. You still need to remember your password. There's no way to retrieve it -- that would make it a relatively useless security measure. You could see if the HiSuite program has anything that might help you, but I doubt it. Unfortunately, you'll probably have to do a hardware button factory reset.
    03-08-2018 11:03 AM

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