lg stylo 3 ring and speaker phone not working but watching videos works fine

[Android Central Question]

I have an lg stylo 3 and the ringtone and speaker phone are not working however if I am on social media I can play videos and hear them fine

 

[B. Diddy]

Welcome to Android Central! For the ringtone -- are you certain the ringtone volume is turned all the way up? It's separate from media volume.

For the speakerphone -- can you give more details about how it's not working? Can you not hear the other person, or can they not hear you? Do calls work normally when you're not on speakerphone?