04-25-2018 02:31 PM
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  1. Android Central Question's Avatar
    On HTC 10 - Within in last two days HTC Mail app started crashing when ever I reply to a message or start a new email message.
    clememo and laziodroid like this.
    03-10-2018 03:05 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Go to Settings>Apps, select the HTC Mail app, then Storage, then Clear Cache. If that doesn't work, you may also need to try Clear Data, but I'm not sure if this will erase any mail you might have downloaded (this is only a concern if your email server is POP3).
    03-10-2018 05:19 PM
  3. psc_sjk's Avatar
    Hi, I have an HTC 10 also with the same problem started last night around midnight. As soon as reply to an email it crashes. If forwarding email then crashes as soon as enter the body of the email. I have discovered that can share a photo to email and send it OK.... But dont try to add text into body.... Else guess what it crashed! When this first happened I was sharing a text message to Mail... and it crashed..... and has dine ever since.... Have cleared cache if Mail / Messages & emptied the clipboard via the keyboard. Any ideas?!?!?
    03-11-2018 04:21 AM
  4. Trinakie's Avatar

    I have the exact same problem with the Mail app in my HTC U11 since March 9th. Have tried to restart the phone, to clear cache, to clear data, to remove and add again the accounts but nothing seems to help. The app keeps crashing the moment I try to write or reply an email. Any help would be appreciated.
    03-11-2018 10:36 AM
  5. Roger Anderson's Avatar
    I have an HTC M9/Android 7.0 and am having the same issue.
    "unfortunately Mail has stopped working" as soon as I start typing inside the body. Address and Subject are fine.

    -Cleared data
    -Cleared cache
    -Uninstalled update
    No change

    Issue began March 10. Used my mail all day on Friday with no issue.
    03-11-2018 11:23 AM
  6. B. Diddy's Avatar
    Have you all also tried wiping the system cache partition? https://support.t-mobile.com/docs/DOC-25804
    03-11-2018 12:50 PM
  7. Roger Anderson's Avatar
    B. Diddy...
    Wiped System Cache Partition as per your suggestion. No change.
    03-11-2018 01:03 PM
  8. Rukbat's Avatar
    March 10th, huh? The new update was released by Google on March 5th. It could have taken HRC only 5 days,. then they released their version - with a bug in the email app.

    I'd install another email app and wait until the April update, to see if it gets fixed.
    03-11-2018 02:32 PM
  9. Roger Anderson's Avatar
    Already done.
    03-11-2018 02:38 PM
  10. kensuf's Avatar
    Having the same problem. Thanks.
    03-12-2018 11:43 AM
  11. Henrik Mygind's Avatar
    Go into apps. Find the Chrome app, and uninstall updates. Then boot phone. Worked on my HTC 10. Mail is no longer crashing when hitting reply.

    ... Looks like Chrome/Google made a mistake when snooping in our emails.....
    03-12-2018 05:08 PM
  12. B. Diddy's Avatar
    Go into apps. Find the Chrome app, and uninstall updates. Then boot phone. Worked on my HTC 10. Mail is no longer crashing when hitting reply.
    This suggests it might be an issue with Android System Webview (which, in Nougat and above, is taken care of by Chrome). Every now and then, an update to Android System Webview/Chrome would cause something to act funny (and IIRC, often with HTC phones). Uninstalling Chrome updates may have gotten rid of that Android System Webview update as well. I'd watch closely for the next time Chrome is updated, and then update your version of Chrome -- hopefully the bug would've been fixed by then.
    Geezerb likes this.
    03-12-2018 07:02 PM
  13. clememo's Avatar
    Thanks for the update - I was suffering the same issue
    03-13-2018 09:03 AM
  14. psc_sjk's Avatar
    Thanks Henrik. Worked a treat!
    03-13-2018 02:14 PM
  15. joguerr's Avatar
    I, too, have had this issue for a couple of days. Did the Chrome thing and mail was up and working again....for several hours. Had to go back and again uninstall the Chrome update. Will Chrome continue to try to do an update, does anyone know? Or am I missing something?

    03-13-2018 05:13 PM
  16. psc_sjk's Avatar
    To stop Chrome updating itself, you need to turn Auto-Updates Off in the Play Store settings.
    03-13-2018 06:02 PM
  17. normsland's Avatar
    Any ideas of when this one might be fixed? Like some others I only noticed this yesterday after Chrome decided to update. Does anyone know the last good version of Chrome before it broke our mail?
    03-14-2018 01:49 AM
  18. David Marshall10's Avatar
    it is certainly the Chrome update causing the issues, same on my U11...

    I let HTC know after reseting my device several times to default....
    03-14-2018 11:54 AM
  19. RightSideLondonRoad's Avatar
    Removing the Chrome updates certainly works, unfortunately that makes some other apps fail, like Gmail, The Guardian, my bank, our school app, etc. Any sign of a fix from HTC?
    03-15-2018 02:45 AM
  20. Clemens van Os's Avatar
    Some years ago I had the same problem on my HTC andere this time on my HTC 10 again.
    Solution mentioned:delete updates Chrome app is a Golden ticket worth.
    Nog problem without my mail.
    03-16-2018 04:52 AM
  21. mvukoman's Avatar
    Removed Chrome updates. Now it works.
    03-16-2018 12:31 PM
  22. B. Diddy's Avatar
    I strongly recommend that everyone in this thread send feedback to Google (either through Chrome's help menu or the system settings help/feedback option), letting them know about the problem. They're more likely to fix the problem quickly if they get a lot of input about it.
    03-16-2018 01:40 PM
  23. Karandar's Avatar
    Rolling back the Chrome update fixed mail for now

    HTC U11 Android 8.0 fully updated

    Thank you so much for the work around
    03-17-2018 07:12 PM
  24. tyrne12345's Avatar

    Thanks all - this was a total headache from 2 days ago and works if you disable Chrome
    03-18-2018 02:06 AM
  25. hshilo's Avatar
    The problem is that if you uninstall chrome some of the other apps stop working (twitter etc); any idea when the this is to be fixed?
    03-19-2018 05:17 AM
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