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  1. Logankevin105's Avatar
    1 week ago my galaxy s8+ started showing a grey lock screen with some bottom question marks which i can only swipe up and then it shows me my original lock screen, this grey screen is draining my battery massively as well whether creen is on or off. I need help urgently
    Attached Thumbnails Urgent grey lock screen with bottom question marks-screenshot_20180311-081651.jpg  
    03-11-2018 07:28 AM
  2. belodion's Avatar
    Welcome.

    I can’t see your attachment, but does this persist in Safe Mode?
    03-11-2018 07:46 AM
  3. Logankevin105's Avatar
    Not it does not persist in safe mode.
    03-11-2018 08:09 AM
  4. belodion's Avatar
    Okay. That suggests that the trouble is caused by a third-party app, and perhaps by one that you may have downloaded recently.
    RumoredNow likes this.
    03-11-2018 08:28 AM
  5. Android Central Question's Avatar
    This happened all of a sudden. When I go to unlock my phone I'm presented with this grey lock screen with two question marks. Fingerprint unlock doesn't work and I have to swipe up, input my pin which takes me to the regular lock screen, then I can unlock my phone the normal way. I downloaded an app from the playstore earlier today and have since deleted it, restarted my phone but to no avail.
    Has anyone else experienced this?
    12-06-2018 05:22 AM
  6. Ryan Dunwoodie's Avatar
    Have found a solution to this? It started happening to me and I don't know how to fix it or what's causing it?
    Cheers.
    12-06-2018 05:29 AM
  7. belodion's Avatar
    Have found a solution to this? It started happening to me and I don't know how to fix it or what's causing it?
    Cheers.
    The OP has not responded since my post of nine months ago, so we have no help or feedback from that quarter. All you can do, assuming that the problem does not persist in Safe Mode as referred to above, is to uninstall third-party apps - that is, apps you've installed yourself - one by one until the problem stops. If you'd like to list those apps, we may be able to narrow it down to one or two likely ones, saving you some time and trouble.
    12-06-2018 06:01 AM
  8. belodion's Avatar
    I downloaded an app from the playstore earlier today and have since deleted it, restarted my phone but to no avail.
    What app?
    12-06-2018 06:19 AM
  9. Ryan Dunwoodie's Avatar
    This is the one I downloaded:

    https://play.google.com/store/apps/d...MediaConverter

    So is your lock screen still grey with question marks?
    12-06-2018 07:01 AM

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