[Android Central Question]

I get the following message on my Samsung Galaxy S4:

Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again. Recovery mode didn't work out. Is there an alternative solution?

Thank You!

[B. Diddy]

Welcome to Android Central! How were you trying to upgrade the firmware? Was it an over-the-air update, or are you trying to manually install firmware using Kies?

[Android Central Question]

Thank you for your reply. The screen froze to Samsung Logo then turned black. I gave the phone to someone who tried to fix that. When I went to pick it up, he told me it didn't work out and got the firmware upgrade encountered an issue message. I don't know what he did exactly.

[belodion]

What device?

[Android Central Question]

Thank you for your reply belodion. The device is Samsung S4.

[Android Central Question]

Thank you for your reply B. Diddy. The screen froze to Samsung Logo then turned black. I gave the phone to someone who tried to fix that. When I went to pick it up, he told me it didn't work out and got the firmware upgrade encountered an issue message. I don't know what he did exactly.

[belodion]

I've merged your two responses. It will make it much easier for both you and us if you join as a member and continue to post responses in your original thread. Joining is easy and you'll be welcome: https://forums.androidcentral.com/sh...d.php?t=409154

If I can find your original thread, I'll merge this one with it.

Edit: I've found part of it at least, but you can see the sort of confusion that this causes.

[Android Central Question]

Hi Belodion! Here is my original question:

I get the following message on my Samsung Galaxy S4:

Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again. Recovery mode didn't work out. Is there an alternative solution?

Thank You!

Please note that I don't seem to be able to join as it gives me error message when I try to.

Is there a way to solve the Firmware upgrade error message?

Thank You!

[B. Diddy]

You're getting an error message when trying to register for the Android Central forums on the desktop site? What does the error message say? If you're having problems, send a message to the site admins about it: https://forums.androidcentral.com/sendmessage.php

I merged your duplicate threads.

It's hard to answer your question, since we don't know what the technician did. Since Kies isn't working, you could try using Odin to flash the appropriate stock ROM: http://forums.androidcentral.com/amb...interface.html