05-07-2018 07:49 PM
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  1. Android Central Question's Avatar
    Android Central Question
    when I downloaded all Amazon apps to my s9+, they won't even open, the only one that did open was the amazon shopping app but it won't let you log in! are they not compatible yet? Very frustrating.
    03-14-2018 01:42 PM
  2. SpookDroid's Avatar
    SpookDroid
    Trusted Member
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    Where did you download them from? Are you sure they're the latest version? I just set mine up last night and I just tested Amazon Shopping and Prime Video. No issues logging in or playing videos or accessing the app. T-Mobile variant.
    03-14-2018 04:22 PM
  3. Lance Peterson's Avatar
    Lance Peterson
    I am having the same problem. I transferred my Kindle app from by S6 and it seemed to work but didn't show any content. I uninstalled and reinstalled from Play Store and I now just get a black screen when I run Kindle. I tried to install the Amazon App and it wouldn't let me log in. The app I loaded from play store said that the "the specific device could not be authenticated." The app I loaded from the Amazon site just said error 10.
    03-14-2018 04:53 PM
  4. Lance Peterson's Avatar
    Lance Peterson
    Same thing happened to me with Amazon Shopping and Kindle app. The Kindle app just gives a black screen. I am waiting to hear back from Amazon support.
    03-14-2018 04:57 PM
  5. SpookDroid's Avatar
    SpookDroid
    Trusted Member
    Ambassador
    Are both of your devices unlocked? Or maybe the same carrier? Or maybe a bug if transferring the app from a different device? (I used Smart Switch to transfer everything BUT apps, maybe that made a difference).
    03-14-2018 05:33 PM
  7. AAAAAAHHHHH's Avatar
    AAAAAAHHHHH
    I'm having the same issue. Kindle App won't load at all. I've cleared all data, completely reinstalled, nothing works.
    05-07-2018 05:35 PM
  8. Rukbat's Avatar
    Rukbat
    Ambassador
    Moderator
    The Kindle app from Play? If it's from another site, it may not be the version your phone needs.
    05-07-2018 07:49 PM
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