1. chappie0306's Avatar
    Was having an issue with my ZTE Max pro a few months ago with the stock Android closing all apps I opened. Called MetroPCS customer service and they had me clear the data on the stock Android and then factory reset my phone. Once I reset it I lost the system update on my SD card. What will I need to do to get my phone system updates?
    03-22-2018 11:47 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! A factory reset should not roll back a system update (and the system update doesn't get saved to the SD card). Or are you saying that you had agreed to download the system update over-the-air, but hadn't yet tapped the Install button yet?
    03-25-2018 06:36 PM

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