1. ccoltonn's Avatar
    ever since last week i haven't been able to screenshot, save any pictures to my gallery, and all of my pictures in my gallery turned gray and many of them have disappeared (there may be some other problems i have forgotten about).

    i factory reset yesterday but it didn't fix any of my problems!! could it be that i didn't erase my sd card that i still have these problems?

    please help!!
    03-23-2018 02:46 PM
  2. Rukbat's Avatar
    If you did a factory reset, you have no pictures (unless you have them backed up). A factory reset removes anything you've added to the phone since it came out of the box.

    It could have to do with your SD card, but you'd have to format it to fix the problem that would cause what you're seeing (if it exists due to the SD card), so back up everything on the card.
    03-23-2018 04:20 PM

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