voice assistant came on and s9+ doesnt recognize my pin

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Android Central Question

voice assistant took over the phone and cant use it?? doesnt recognize pin HELP tried restarting which it after 4 tries and also very hard to get it to soft boot / power key and vol down button simultaneously
 
Welcome to Android Central! You're saying that you can't force a shutdown by pressing and holding Power and Vol Down for about 20 seconds?
 

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