1. Android Central Question's Avatar
    Pixel 2 xl. 8.1.0 T-Mobile network.
    All of a sudden 2 days ago, in my phone app Visual voicemail disappeared as an option. I went to the three dots, setting, and voicemail, it shows 2 options. Notifications and advanced. Neither of those show a visual voicemail enable disable. In advanced, it says service " your carrier", and is unchangeable. nothing in the phone app indicated visual VM. I have reboot my phone a number of times as well.
    Very fustrating... Please assist if possible.
    03-26-2018 09:29 PM
  2. Peterd1's Avatar
    Bumb?
    03-27-2018 08:32 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! I just got an update to the Phone app, so check to make sure you're up to date (current version is 18.0.187698947).
    03-27-2018 09:43 PM
  4. Peterd1's Avatar
    No update available?
    Attached Thumbnails Visual voicemail dissapeared....completely.-screenshot_20180328-161707.jpg  
    03-28-2018 07:18 PM
  5. B. Diddy's Avatar
    No, not a system update -- I'm talking about the Phone app itself. Open the Play Store app, tap Menu>My Apps, then tap Installed and look for Phone. Is there an Update button there, or just Open?
    03-28-2018 09:28 PM
  6. Peterd1's Avatar
    Updated and reopened. Same problem still. I'll add additional screenshots... Sorry I misread your reply.
    Attached Thumbnails Visual voicemail dissapeared....completely.-screenshot_20180328-183024-2.png   Visual voicemail dissapeared....completely.-screenshot_20180328-183303.jpg  
    03-28-2018 09:34 PM
  7. B. Diddy's Avatar
    Do you have the actual T-Mobile Visual Voicemail app installed? I saw a post on Reddit saying that this app can actually interfere with the native visual voicemail for Pixels on T-Mobile.
    03-29-2018 01:41 AM
  8. Peterd1's Avatar
    Ok. Deleted the T-Mobile app and the VM unlocked the visual voicemail functionality again, Thank you very much ....that is super strange I have had the app on my phones for years, and all of a sudden it is the culprit.. well at least it's fixed. Thank you.
    B. Diddy likes this.
    03-29-2018 09:47 PM

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