Hi guys.
My Galaxy S3 Neo has stopped working without any clear reason! I woke up and looked at my phone screen. It was showing the logo of Samsung. Then I turned it off by removing the battery. Since then I have been trying to turn it on but again it stuck on the logo screen. I tried first, "wipe cache partition" from recovery menu (by pressing power bottom+home+volume up) but it did not work. Second, I tried using another battery and it shows that the battery works well. Third, I start using the safe mode but it could be loaded. There I have two questions:
1. I do not want to miss my personal information, photos, apps, etc. which are in my internal storage. This is very important for me. Please help me
2. What should I do with the problem?
My Galaxy S3 Neo has stopped working without any clear reason! I woke up and looked at my phone screen. It was showing the logo of Samsung. Then I turned it off by removing the battery. Since then I have been trying to turn it on but again it stuck on the logo screen. I tried first, "wipe cache partition" from recovery menu (by pressing power bottom+home+volume up) but it did not work. Second, I tried using another battery and it shows that the battery works well. Third, I start using the safe mode but it could be loaded. There I have two questions:
1. I do not want to miss my personal information, photos, apps, etc. which are in my internal storage. This is very important for me. Please help me
2. What should I do with the problem?
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