1. Android Central Question's Avatar
    I can make and receive phone calls on my galaxy s7, but i get no alert on lock or home screen and am not given any way of answering or cancelling the calls. It just rings and vibrates without providing any options. Once the ringing has run it's course I get a fast missed call alert.
    Any suggestions would be greatly appreciated
    04-05-2018 03:57 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Did you disable any system apps at some point? Does this persist in Safe Mode? https://support.t-mobile.com/docs/DOC-28008
    04-05-2018 11:34 PM
  3. a-bu's Avatar
    I've tried resetting all app preferences and it still persists in safe mode
    04-06-2018 02:50 PM
  4. B. Diddy's Avatar
    Ok, try wiping the cache partition: https://support.t-mobile.com/docs/DOC-28028
    04-06-2018 04:56 PM
  5. a-bu's Avatar
    It's still the same I'm afraid
    04-07-2018 08:40 AM
  6. B. Diddy's Avatar
    Strange. You could try reinstalling the firmware, although I believe you'll need to back up your important data, since this may act as a factory reset: http://www.sammobile.com/forum/showthread.php?t=29914
    04-07-2018 12:18 PM
  7. a-bu's Avatar
    It didn't give me an option to update firmware so I assume it's up to date. I then tried a factory reset and still no change. I've also realised I get no alert for new sms messages. Only the small (1) notification over the app icon
    04-07-2018 04:59 PM
  8. B. Diddy's Avatar
    I didn't mean to look for an update -- I meant reinstalling the current firmware. That link describes how to reinstall the current firmware using Smart Switch, but if it doesn't work well that way, you could also consider using Odin, which is a bit more involved: http://forums.androidcentral.com/amb...interface.html

    Are you on Verizon? If so, Verizon has its own Software Repair Assistant.
    04-07-2018 07:50 PM

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