1. Android Central Question's Avatar
    Model E (Second Generation), Android 5.1

    Speaker is mechanically OK, as I can hear people who call me.
    And everything works with plugin headphones.
    But otherwise, no media sound, no ring-tones from the speaker.
    Bluetooth is turned off.

    Tried reboot - nada
    Tried safe mode - nada
    Tried wiping the cache - nada
    Tried the SoundAbout app - nada
    Tried removing the SD card - nada
    Tried removing the SIM card - nada

    What now?
    04-17-2018 07:48 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! When you say the speaker is ok because you can hear people who call you, are you talking about the earpiece speaker or the main loudspeaker? If you can hear people through the earpiece, the main loudspeaker could still be faulty.
    04-18-2018 02:34 AM
  3. brulaz's Avatar
    I can hear calls thru the main speaker and the earphones. But media and ringtones only thru the earphones.
    Oh, and this is a Motorola MOTO E 2nd gen.
    Problem just started recently, perhaps after a major update of GOOGLE software?
    04-18-2018 05:28 AM
  4. B. Diddy's Avatar
    I just realized that the Moto E 2nd gen only has one speaker -- the earpiece speaker also serves as the loudspeaker. If you turn on speakerphone, does the sound go away? I'm not exactly sure how the wiring is in that phone, but perhaps the wiring responsible for all sound intended to go through the loudspeaker (i.e., media, ringtones, notification tones, and speakerphone audio) has failed.

    I've seen in some articles that it could be a loose connection. This article suggests, "You could try gently pressing around the top portion of your phone to see if the speaker comes to life. Some people also report success after slapping it, but be careful not to slap it too hard."
    04-18-2018 12:01 PM
  5. brulaz's Avatar
    You're right!
    A tap and sound comes on.
    Another and it goes away.

    So it is a mechanical problem after all.
    Not sure if I'll try to fix it myself.
    Maybe a new phone is in order.

    Many thanks!
    B. Diddy likes this.
    04-18-2018 03:10 PM

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