04-21-2018 01:03 PM
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  1. Android Central Question's Avatar
    Android Central Question
    bought the alcatel a466bg phone used and i did factory reset but it wont let me pass sign in with google account that was previously synced on this device what do i do
    04-21-2018 07:46 AM
  2. Chuck Finley69's Avatar
    Chuck Finley69
    Trusted Member
    Originally Posted by Android Central Question
    bought the alcatel a466bg phone used and i did factory reset but it wont let me pass sign in with google account that was previously synced on this device what do i do
    Contact the seller...
    04-21-2018 08:42 AM
  3. Rukbat's Avatar
    Rukbat
    Ambassador
    Moderator
    That's the Factory Reset Protection. If there's still a Google account on the phone, it can't be factory reset. As Chuck said, you'll have to contact the seller, and he'll have to trust you with his password. (Or you'll find out that the phone is stolen and you can't use it.)
    04-21-2018 01:03 PM
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