1. Android Central Question's Avatar
    Just over a year old, my Galaxy 7 started swelling and separating. I am due to upgrade and want to know if I will have any credit with this device.
    04-22-2018 07:31 PM
  2. tadpoles's Avatar
    Just over a year old, my Galaxy 7 started swelling and separating. I am due to upgrade and want to know if I will have any credit with this device.
    I think the standard warranty is only for a year.
    04-22-2018 07:45 PM
  3. chanchan05's Avatar
    Just over a year old, my Galaxy 7 started swelling and separating. I am due to upgrade and want to know if I will have any credit with this device.
    The warranty is only for one year so no. The back separation is caused by expanding batteries that isn't covered by warranty anyway. The expansion of batteries is a known occurence of products from all battery manufacturers and isn't really predictable because it depends a lot on additional extraneous factors as well. My 2 year old S7 Edge for example has no back separation issue. You can just get the battery replaced and the back reattached at a service center.

    Not sure how much it would cost you, as I am not in the US, but here an official Samsung service center will replace the battery and reseal the device to IP68 for about 80USD.
    04-22-2018 08:03 PM
  4. Rukbat's Avatar
    I believe that Samsung announced battery repair service at the Texas facility (you pay postage) for about $60 when the Note 5 was released. That may still hold true. (Of course they'd rather than you get a new phone every year - they don't make much money replacing batteries.)
    04-23-2018 01:25 PM

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