1. tiny violet's Avatar
    Well I simply go to play store, search for an app I want to download and when I'm tapping on the "install" button it tells me to check the internet connection....help🙀
    04-23-2018 01:53 PM
  2. djrakowski's Avatar
    When this happens, are you connected to the internet via WiFi or via mobile network? Are you certain you have an active internet connection?
    04-23-2018 02:49 PM
  3. tiny violet's Avatar
    doesn't matter if it's wifi or mobile data, same result😿
    04-23-2018 03:52 PM
  4. djrakowski's Avatar
    Sorry for the delay... Try clearing the Play Store app's cache:

    Settings->Apps->Google Play Store
    Force Stop
    Storage->Clear Cache

    Try again and let me know what happens.
    04-24-2018 06:05 PM
  5. tiny violet's Avatar
    nothing's changed....I tried that time changing stuff too but then I had to log in google accounts🙀 and it didn't work...now I'm kinda scared to try anything but I'm tired of downloading apks😔
    04-25-2018 08:05 AM
  6. belodion's Avatar
    You could try clearing cache and data for the Downloads Manager and Google Services Framework apps.
    djrakowski likes this.
    04-25-2018 09:17 AM
  7. tiny violet's Avatar
    Wow ummmm...my phone has it all?...I should search them up😓
    Uhmm thanks😄
    belodion likes this.
    04-25-2018 11:53 AM

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