1. Android Central Question's Avatar
    OK, so I've tried everything I can think of and this is my last hope before I decide to factory reset my whole phone.

    I downloaded an app and it shows up on my screen. I have a Samsung S5, so of course when you go to Applications on your phone, you'll see all the apps on your phone. This one, there's no record of.

    I've tried to delete this app by going into safe mode - doesn't work, trying the steps with apps with device administrator privileges and whatnot - nothing. It shows up nowhere.

    I've downloaded virus cleaners, ect.

    The virus shows up on only some of them. The kick is, it doesn't show the app that is causing the problem. It shows "Phone". The app is basically embedded into my phone or something. So if I get even close to finding a solution to uninstalling it, it shows up as "Uninstall Phone" which I can't do because it's my phone?

    The virus is a g-ware virus / a fake app.

    I don't know what else to do except factory reset or consider buying a new phone altogether.
    04-28-2018 11:00 AM
  2. belodion's Avatar
    What app, downloaded from where?
    04-28-2018 03:15 PM
  3. Daiana2105006's Avatar
    Boa tarde baixa o app max security 2018 no play store que vai desinstala o virus espero ter ajudado
    05-06-2018 02:28 PM
  4. Rukbat's Avatar
    And if you don't understand Portuguese, and can't find Google Translate, she said,

    "Good afternoon low the max security 2018 app in the play store that will uninstall the virus I hope I have helped"

    You could also allow the antivirus app to uninstall Phone. Phone isn't your whole phone, it's the app called Phone - the one you run to make and take calls. There are a few Phone apps (or dialer apps - same thing) you can install from Play after your infected one is removed.
    05-06-2018 03:29 PM
  5. DerezZYT's Avatar
    Boa tarde baixa o app max security 2018 no play store que vai desinstala o virus espero ter ajudado
    06-07-2018 01:59 PM
  6. DerezZYT's Avatar
    She's asking you to download Mac Security on Google play store
    06-07-2018 02:00 PM

Similar Threads

  1. message app won't send text
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 04-29-2018, 09:29 AM
  2. Speakers not making sound, unless on safemode (Moto Z Force, Oreo)
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 04-29-2018, 09:27 AM
  3. I have a 2017-CRV and can not auto connect with my gs3, any comment
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 04-28-2018, 10:39 AM
  4. Accidental uninstall of com.android.pivot.mobile app on Moto e4 plus
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 04-28-2018, 10:31 AM
  5. Why is the icon for messenger not on my home screen?
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 04-28-2018, 09:07 AM
LINK TO POST COPIED TO CLIPBOARD