1. Debparky's Avatar
    I am trying to export a WhatsApp chat via email,but it only exports the last 2 weeks of chat ( both with and without media files attached ) my phone is a samsung galaxy s8 and the email accounts I've tried are outlook and gmail, does anyone know why this is happening or can give me advice on how to overcome this as the chat messages are nowhere near the 40,000 message limit, and I'm desperate to save this chat conversation for sentimental reasons
    Thanks in advance and I apologise if this question has already been asked ( if it has please point me in the right direction as I couldn't find anything relating to my question but as a new member I may be searching in the wrong places
    04-29-2018 09:47 PM
  2. djrakowski's Avatar
    Have you tried backing up these conversations to Google Drive instead?

    I don't have anywhere near 40,000 messages in my threads, as I prune them regularly, and I've never managed to get the export-to-email function to work properly.
    Debparky likes this.
    04-30-2018 07:21 AM
  3. Debparky's Avatar
    Yes and nothing that I can see ( the 2 WhatsApp files i can find are dated 2years ago,and It won't let me open any,a pop up box appears,I've attached it for you to see

    Thankyou for your reply
    Attached Thumbnails WhatsApp export-20180501_022712.jpg  
    04-30-2018 08:56 PM
  4. djrakowski's Avatar
    It seems that those Google Drive backups are only useful if you intend to restore to a new phone (or after a factory reset erases all your content). I wish I could offer some additional advice.

    Have you tried contacting WhatsApp support for assistance? Open the app listing in the Play store, then scroll to the bottom and tap "Send Email."
    05-01-2018 04:08 AM

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