1. pjtwyman's Avatar
    I have an Oppo R7 (Lollipop), Samsung Tab S and Xiaomi Redmi Note 3 (both Marshmallow) and a Xiaomi Mi 5 (Nougat) and I am having major problems with backing up settings, app data etc. to Google.

    Firstly the Oppo is backing up regularly - no problems there.

    The Tab S and Xiaomi phones are just not backing up at all. In Settings I have enabled Backup to Google and Automatic Restore and set the correct Gmail account. I have also ensured Google Drive is synced and that downloads/ uploads can use Wifi and Mobile data.

    If I access Google Drive/Backups it shows the Oppo backup OK, and an old Redmi backup from several months ago (Nov). If I am accessing Drive from the Tab S or the Mi 5 it will tell me my device is not backed up and urges me to enable it in Settings. Also there had been an old Mi 5 backup (from February) which I deleted assuming this would trigger the backup process to revive.

    In attempting to remedy this problem I have repeatedly checked the settings, sometimes switching them on and off, restarting. On the Mi 5 I have signed out of my Google account, restarted and signed back in. Each time I sign back in I am prompted to set up the Backup to Google which I do. I have also deleted data and cache from Drive, Google Framework, Play Services on advice from Xiaomi. Finally I reset the Mi 5 and built it up from scratch using my Playstore library. No luck!

    Can anyone advise how to fix this problem?

    Thanks
    04-30-2018 01:31 AM

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