1. Android Central Question's Avatar
    As stated before, the phone is now froze with the message "Firmware update", still showing after not unplugging the charge cord for almost 2 hours, with the download bar still showing 0%. It's like it has totally died from performing anything. Cannot power down. Cannot gain access to dig further. Cannot get it to do anything. Now frustrated after not finding any information on the internet and cannot contact AT&T because the phone is now inoperable. Any help would be appreciated.
    05-05-2018 04:37 PM
  2. Rukbat's Avatar
    AT&T, huh? Charge it fully, then bring it to your local AT&T store. If they can't fix it, ask where the Device Support Center is - either they can fix it or they can have it replaced. (You're lucky - for problems like yours, AT&T is the best carrier to be with.)
    Laura Knotek likes this.
    05-05-2018 05:31 PM

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