1. Joetheauthor's Avatar
    My wife’s Alcatel Idol 3 has a weird idiosyncrasy: Whenever I call her phone, the ringtone she has assigned to my contact information does NOT ring; instead, there is a low “bong,” “bong,” “bong,” sound that is barely able to be heard. (I have the same problem on my own Alcatel Idol 3 when it comes to two of my own contacts.)
    Does anyone else have this problem? And, if so, have you been able to resolve the issue? It is pretty annoying. I have sent emails to Alcatel, but they don’t even bother answering. Great customer service!
    Thanks for your help.
    05-08-2018 04:06 PM
  2. B. Diddy's Avatar
    Is it a custom ringtone, or one of the preinstalled ones? If it's custom, is it saved to Internal Storage or the SD card?
    05-09-2018 11:36 AM
  3. Joetheauthor's Avatar
    Our Alcatel OneTouch Idol 3 phones occasionally make a “bong” sound (very soft, too) instead of playing the default (or assigned) ringtone they’re supposed to. I have tried everything to rectify this problem with no success. Surely we aren’t the only ones with this issue.
    Can someone please tell me how to fix this issue? It’s so bad that my wife misses 90% of her incoming calls.
    05-14-2018 01:08 PM
  4. B. Diddy's Avatar
    I merged your duplicate threads. Can you answer the questions I posed in response to your original post?
    05-16-2018 01:06 AM

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