1. Android Central Question's Avatar
    Google authenticator appears to have malfunctioned on my phone(LG3) as the codes are not working. This has happened before and the simple fix was under Settings>Time correction for codes<Sync now. However now when I do that I get the message "There was a problem contacting Google's server. Please check your network settings and try again".

    I have spent hours searching and applying possible fixes that I have read online, but none of them work. This includes:

    1. Trying multiple wifi networks/resetting router, leaving off for 15 mins
    2. Trying a new networks sim card
    3. Resetting phones time, making sure its on automatic time.
    4. Deleting google accounts off phone and re-adding.
    5. Clearing cache/data, force stop for all relevant google apps as well as download manager.
    6. Reinstalling Google Play Services from apkmirror
    7. Rooting phone to edit the host file to localhost

    I am really starting to become desperate about this now and would really appreciate any ideas. Thanks
    05-08-2018 07:22 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try going to myaccount.google.com/signinoptions/two-step-verification on your computer browser and either Change Phone in the Authenticator section, or click the garbage can icon there and set it back up again.
    05-09-2018 12:34 PM
  3. Myos's Avatar
    Thanks for your reply, B. Diddy.

    I have tried this and while at first hopeful, it appears clicking Change Phone only adds a code for your google account to a different phone. It does not migrate over existing non-google account codes or refresh them. As well the garbage can icon only removes 2FA from my google account.

    I appreciate your effort in helping me find a solution and am still putting in hours every day to try and fix this problem, if anyone has any more ideas.
    05-09-2018 07:22 PM
  4. B. Diddy's Avatar
    Hmm. So if you remove 2FA, and then add it back again, the same problem persists?
    05-09-2018 10:11 PM
  5. Myos's Avatar
    Correct. Removing the 2FA on that page just removes the requirement of the code from my google account, not the entire app. The issue I am having seems to be with the Google authenticator app having codes one or more 30-second cycles older than what my non-google accounts are using. Why suddenly I am unable to sync the app to align with my non-google accounts is the mystery. That is what prompts the error message:
    "Sync now
    There was a problem contacting Google's server. Please check your network's settings and try again."

    I made an account on this website because I read older androidcentral discussions with various solutions, all of which I have tried with no success (the attempts outlined in my first post). I am hoping someone has some idea what may be causing this. Thanks again.
    05-09-2018 11:33 PM
  6. Myos's Avatar
    *cries for help*
    05-10-2018 10:57 PM
  7. B. Diddy's Avatar
    I can see that you've already tried pretty much everything that's been mentioned in the search results that I get. The next step might be a factory reset.
    Myos likes this.
    05-11-2018 05:08 AM

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