1. Android Central Question's Avatar
    My J5 completely blacked out and it’s not even making any sound and not even a slight light is shown. But i really need my contacts back, how can I get my contacts back please? It’s really urgent as I have work contacts that I urgently need!

    Thanks in advance
    05-12-2018 10:35 AM
  2. djrakowski's Avatar
    Welcome to Android Central!

    Have you synced your contacts with a cloud service (like Google or Outlook)? If so, they’ll sync to your new phone when you sign in and you’ll be able to view them from the service’s web interface, too. If not, and your phone is truly and completely broken, then you’ve most likely lost them.

    Can you take it to your mobile carrier or a Samsung shop for service?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central.
    05-12-2018 11:21 AM

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