1. Android Central Question's Avatar
    My xperia z5 shuts down while watching insta stories or youtube videos usually this happens with battery around 30%-50%. I did a factory reset and still have the same issue. I have android 7.1.1. Does this look like a software problem or do i need a new battery?
    05-13-2018 04:37 PM
  2. Rukbat's Avatar
    After you turn it back on, is the battery still where it was, or has it gone down?

    Does it also happen if the battery is at 80%?
    05-13-2018 06:52 PM
  3. Arleen Vergara's Avatar
    My xperia z5 shuts down while watching insta stories or youtube videos usually this happens with battery around 30%-50%. I did a factory reset and still have the same issue. I have android 7.1.1. Does this look like a software problem or do i need a new battery?
    After it shuts down usually the battery only goes down 1%, so if it shut down at 37%, when i plug it in it says 36%, i have to plug it into the charger to be able to turn it back on. It has happened that the battery goes to 0 after it shuts down.
    05-14-2018 01:23 PM
  4. Mooncatt's Avatar
    After it shuts down usually the battery only goes down 1%, so if it shut down at 37%, when i plug it in it says 36%, i have to plug it into the charger to be able to turn it back on. It has happened that the battery goes to 0 after it shuts down.
    Time for a new battery.

    When you put a load on the battery, the voltage drops, which is normal. On a bad one, the drop becomes worse to the point it shuts down the phone. Once it sits for a bit, the voltage comes back up, which can explain why it doesn't appear to lose much when you plug it in or get it to turn back on. As it gets worse, you'll start seeing it at or near zero more often when you get it plugged in.
    Arleen Vergara likes this.
    05-14-2018 01:36 PM

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