1. Android Central Question's Avatar
    Recently received a Samsung software update reuest msg for my Samsung S8. After update was completed, received Security Msg that my phone is locked due to unauthorized software. This is troublesome. I had received a similar update request msg a few months ago, I followed the same procedure and no problem or issue. have contacted Samsung (Customer Service and Customer Service Management) about this issue and they claim they have not heard of a situation of this type and suggest resetting my phone. I will lose the files that remain on my phone! Is there a way to retrieve my files that are still on the internal drive?
    05-15-2018 08:10 AM
  2. Rukbat's Avatar
    Does a computer (adb) recognize the phone? If so, you can adb pull any files you want.

    If not, this is one reason I always do a full (system + data) backup before updating. The phone is backed up anyway, but I always do another one before doing anything that might cause the phone to need a reflash.
    05-15-2018 02:51 PM

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