1. Android Central Question's Avatar
    It possible could have had a setting changed while grandchild was using it but now there is NO sound whatsoever unless headphones are used.
    05-16-2018 08:45 AM
  2. djrakowski's Avatar
    Welcome to Android Central!

    Which phone are you using?

    Check the sound settings and make sure volume isn't set to zero. It's usually in Settings->Sound (at least on the Honor 7X), and there are multiple levels offered (again, on the Honor 7X, there are separate volume sliders for Ringtone, Media and Alarms). And look for an indication that silent or vibrate modes have been enabled, or that notification/alarm/ringtones have been set to "Silent."

    If you've done all of the above and everything seems as it should be, then I'd start to suspect a hardware problem, and that would require repair or replacement.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central.
    05-16-2018 09:24 AM

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