1. Android Central Question's Avatar
    While I can hear the message telling me that there are messages, I can't access the screen to get them. I have had this new phone for 4 days.
    05-21-2018 10:23 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone? The proximity sensor is probably being triggered (because you're essentially making a phone call to check your messages). Make sure nothing is near the sensor, like your fingers or an ill-fitting case; also, a screen protector can also trigger the proximity sensor if there isn't a proper cutout where the sensor is (right near the front-facing camera).
    05-22-2018 12:20 AM

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