1. Android Central Question's Avatar
    I bought a prestigia size 3027 second hand from a charity shop around December time. It has been brilliant until recently when it kept crashing and hanging on sites. I was advised to do a reset on it but now I have a problem.
    It's asking for the email or phone number that was synched to the device
    I have requested a verification code to my gmail account which I inputted but it still saying it needs the email of phone number synched to device

    I have tried wipe data factory reset and clear cache

    I'm at a loss so any help appreciated as I use this as a business link
    05-25-2018 01:44 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! That's Google's Factory Reset Protection, which requires the primary Google account to be properly removed from the device prior to a factory reset. If it isn't properly removed, then the device will ask for that Google account and password. It's extremely unlikely that you'll be able to find that out, since you got the device at a charity store, so unfortunately the device is useless now. Sorry!
    Laura Knotek likes this.
    05-25-2018 04:35 PM

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