1. Jenifer Ball's Avatar
    Hi
    My phone wont uninstall apps and has been this way for a few months now, thus far it has been something i could ignore, but recently it randomly restarts. I am able to access and use apps as normal, i am even able to edit them in settings, however if it comes to uninstalling, it simple keeps saying 'uninstalling' as if loading or processing but does nothing.
    I have tried a factory reset which helped the phone stay on but since reinstalling some apps (from the app store, things like banking apps amd so on) it has began restarting again. So I'm sure its app related but i cant uninstall anything to find out!
    Any suggestions?
    05-27-2018 02:10 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this persist after wiping the cache partition? SAMSUNG J500F Galaxy J5 - Recovery Mode - HardReset.info. Or in Safe Mode? SAMSUNG J500F Galaxy J5 - Safe mode - HardReset.info
    05-27-2018 08:00 PM

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