1. zanshin777's Avatar
    I sent my phone to the technical service. They swapped the motherboard.

    I received the phone today.

    I added my google account to the phone.

    However the download of the apps which I've used before didn't start.

    How to download them all automatically?
    06-01-2018 08:36 AM
  2. djrakowski's Avatar
    Which phone? Was your previous phone backed up to your Google account (on the Galaxy S9/S9+, that's in Settings->Cloud and accounts->Backup and restore)?

    On first boot, you should've seen options to either set up the phone as new or restore from backup. If you chose "new," then your apps wouldn't have restored. But if you chose "restore," then your apps should've downloaded and your phone should've configured itself as it was before - but only if your phone was backed up to Google Drive before you sent it in.
    06-01-2018 09:07 AM
  3. zanshin777's Avatar
    When I had changed my phone from Samsung Galaxy S to Samsung Galaxy Note 4. The apps had automatically downloaded and installed.

    Now the technical service changed the motherboard of my Samsung Galaxy Note 4.

    But the apps won't automatically be downloaded?

    How to fix that?
    06-01-2018 10:19 AM
  4. zanshin777's Avatar
    When I had changed my phone from Samsung Galaxy S to Samsung Galaxy Note 4. The apps had automatically downloaded and installed.
    Then I didn't backup anything to drive.

    At the part;

    Settings - Personalization - Backup and Reset

    Back up my data : On
    Backup account : Selected
    Automatic Restore : Checked

    The settings were the same when I sent the phone to the technical service.

    So this should have been downloading those apps. Should it?
    06-01-2018 10:22 AM
  5. djrakowski's Avatar
    Yes, it sounds to me like you had everything set up correctly.
    06-01-2018 10:27 AM
  6. zanshin777's Avatar
    Google doesn't have e-mail support other countries than US.

    I can not contact them.

    Very annoying.
    06-01-2018 10:42 AM
  7. zanshin777's Avatar
    I also get this error "Sync is currently experiencing problems. It will be back shortly."

    At "Settings - Accounts - Google - Menu (Three dots) - Sync Now"
    06-01-2018 11:05 AM
  8. Rukbat's Avatar
    Try every few hours until it works. Sometimes servers go down.
    06-01-2018 10:17 PM

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