1. Teddydogno1's Avatar
    Some time in the past couple of weeks, my phone (ZTE Axon 7) has started giving me a "random" screen message about not being able to play an audio file. When I'm NOT trying to play an audio file. It has come up when I send or receive a call, but not always. It only stays on the screen for a couple of seconds, so I have had trouble trying to capture the message details. After this happens, it shows in the top status bar as a "Music" item with an odd name...like "iiy_pol_gthqwpo".

    I'm sorry I don't have a screenshot of the actual message or the full thing, but as I said it is only there for a second or two. It is an overlayed message in a dark oval of about 2 lines. It says "Sorry, but the audio file is not in a supported format" or something like that.

    Any thoughts on what this is and how to make it stop? It happens at least a couple of times per day. Thanks.

    Rob
    06-01-2018 11:27 AM
  2. Rukbat's Avatar
    Install an anti-virus app and an anti-malware app - it sounds like one of them is trying to play an audio file that your phone doesn't have an app to play.
    06-01-2018 05:45 PM
  3. Teddydogno1's Avatar
    I do have Avast anti-virus and security on the phone. No alerts.

    I did manage to catch a screenshot of the error and the name of the file showing in Music.

    Getting screen message about not supported audio format-screenshot_audio_file.jpg

    Thanks.

    Rob
    06-04-2018 01:47 PM

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