1. Android Central Question's Avatar
    Lg Aristo. Problem started yesterday. I have taken the battery out, powered the phone off, and re started the router. I cannot sign in to my wifi account. It will not accept my username and password. Meanwhile, my laptop is working. It is only my phone. Other phones in the house are working. My phone is not working on the road either.I took it 3 hours away and could not use the gps by wifi, had to use mobile data.
    06-03-2018 07:10 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Have you already tried forgetting the network, then connecting again? See this guide for other ideas: http://forums.androidcentral.com/amb...-problems.html
    06-03-2018 10:45 PM
  3. jkl1414's Avatar
    Yes I have, and nothing happens. It takes me to the network sign in, whereby I it does not accept my email address and password.
    06-04-2018 10:17 AM
  4. B. Diddy's Avatar
    Are you trying to connect to a public wi-fi network like xfinitywireless? If you set up your own wi-fi network at home, you shouldn't have to enter your email address and password on a webpage -- you should just have to enter the wi-fi password (assuming you created one) in a popup dialog window when you first connect to the network.
    06-04-2018 10:56 AM
  5. jkl1414's Avatar
    Yes, xfinity wireless. It will not let me sign in. My laptop is fine. Other members of the household's phones are fine. The only strange that happened is that I had to reset my laptop. However, wireless on it is fine. Not, on my phone. I cannot sign in, nor I can i connect to any wifi anywhere.
    06-04-2018 11:03 AM
  6. B. Diddy's Avatar
    Is there any reason you're connecting to xfinitywireless if you have your own router? Why not set up your own personal network? xfinitywireless is the public network that anyone with an Xfinity account can connect to (which is completely separate from your own wi-fi network on the router, so you don't have to worry about security or privacy).

    On the phone, are you able to connect to wi-fi at Starbucks, for example? Does it help if you boot into Safe Mode? https://support.t-mobile.com/docs/DOC-33853
    06-04-2018 12:12 PM
  7. jkl1414's Avatar
    I can't get wifi anywhere. I typed in the above address, and I got the message: You are offline
    06-04-2018 01:33 PM
  8. B. Diddy's Avatar
    Go to Settings>Wi-fi. Is the toggle turned on? If so, do you see a list of available wi-fi networks?
    06-04-2018 01:47 PM
  9. jkl1414's Avatar
    I see a lot of networks. All are secured.
    06-04-2018 03:18 PM
  10. B. Diddy's Avatar
    Ok, so we know that wi-fi can at least detect nearby networks. Now back to my previous question -- is there a reason why you're trying to connect to the xfinitywireless SSID, rather than your own personal wi-fi network that you presumably set up on your router?

    Is your laptop also connecting to xfinitywireless?
    06-05-2018 11:33 AM

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