1. Android Central Question's Avatar
    I updated my samsung galaxy s7 yesterday and now when people try to call me a padlock screen appears and the call cant be answered, i have the same issue with some games and such
    06-08-2018 09:51 AM
  2. methodman89's Avatar
    Have you cleared your cache and rebooted?
    06-08-2018 09:58 AM
  3. Pleshelpmequick's Avatar
    I tried it and it didnt help
    06-08-2018 10:13 AM
  4. methodman89's Avatar
    Did you encrypt your SD in the past before you updated?
    06-08-2018 10:18 AM
  5. Pleshelpmequick's Avatar
    I dont think so, not knowingly in that case
    06-08-2018 10:26 AM
  6. methodman89's Avatar
    I suggest you call your carrier.
    06-08-2018 10:27 AM
  7. Pleshelpmequick's Avatar
    The wierd thing is i can make calls i just cant recieve them, so i dont think its an issue with my carrier
    06-08-2018 10:44 AM
  8. chanchan05's Avatar
    Weird. The last time I saw a padlock on the call screen is in Android 4.4 version of TouchWiz. You double tap the padlock then the screen unlocks. Try it I guess.
    06-08-2018 11:11 AM
  9. Pleshelpmequick's Avatar
    I can get past the padlock, the problem is that even if i get past it it doesnt let me answer the call, the call doesnt even show up on the phone. These last few times i tried calling it and it went to the hollow samsung text on the screen as if it was just booted up
    06-08-2018 11:14 AM
  10. chanchan05's Avatar
    When you cleared the cache, did you use the recovery menu or the option in settings?

    You could also check if this occurs in Safe Mode.
    06-08-2018 12:45 PM
  11. Pleshelpmequick's Avatar
    When i cleared the cache i used the recovery menu, and i havent tried safe mode, how do you try that?
    06-08-2018 01:39 PM
  12. chanchan05's Avatar
    Here you go. Method should be the same regardless of S7 Edge version:
    https://support.t-mobile.com/docs/DOC-28008
    06-08-2018 02:18 PM

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