1. Android Central Question's Avatar
    I have tried resetting the phone and this hasn't helped.

    Whats the solution please?

    Also it says software update available and i download the software then it reboots and says software update failed and i don't know if these two things are related

    Please help. Thanks
    06-10-2018 05:40 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! First, see if the problems persist in Safe Mode: https://support.t-mobile.com/docs/DOC-34449

    If they do, try wiping the cache partition: https://support.t-mobile.com/docs/DOC-34505
    06-11-2018 09:53 PM

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