Moto ganepad connected but no button work

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Android Central Question

I have a Moto z play on Android Oreo. I just ordered a new Moto mod gamepad. I connect it to the back of my device and it recognises it as it pops up with the screen first time and says 100% battery for the gamepad. I go through the Moto gamepad and install and open a compatible game and when it opens it doesn't detected any button inputs.

I have tried this on more than 5 games. I also am unable to move through my icons on the home screen like other people have shown in videos.

I originally got the gamepad on 7.1.1 and it didn't work. Tried factory resetting and still didn't fix so figured it was a defective unit. I am now on Oreo and just received the new one and it does the same thing.

I have tried clear the apps data and cache. Restarting the phone. Charging the gamepad in case it's low and also disconnecting and reconnecting the gamepad.

I am totally lost as to what to do. It's technically possible I received two broken units but more likely I am making a very dumb mistake.

Please help.
 

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