1. Android Central Question's Avatar
    My girlfriend got a message on her phone saying something was draining her battery and it told her to press a button to find out what. When she did the phone went black and it can't be turned off and nothing works. Is it a virus?
    06-11-2018 07:00 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Press and hold Power and Vol Down for about 20 seconds to force a shutdown. Then wait a few seconds, and then press and hold Power for another 20 seconds to see if it powers on normally.
    06-11-2018 10:25 PM

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