1. Android Central Question's Avatar
    my laptop and my sister's two phones don't have this problem and I turned off smart network switch. Rebooting the modem isn't an option bc it's my roomate modem not mine so I don't know how to reboot it and don't want to risk making her mad. I tried resetting my phone a month or two back but I still have problems, my phone will just disconnect from wifi and then a few seconds later reconnect. I also noticed that I can't connect at free open wifi places that I used to be able to connect at (like starbucks, Taco bell, walmart etc)
    07-01-2018 08:10 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Rebooting a router is as simple as unplugging its power for 30 seconds. Once you plug it back in, it'll power up and restart the network -- it doesn't factory reset that way.

    If you have a case on, see what happens if you take it off. Another thing to try is to boot the phone into Safe Mode to see if something you installed is causing the instability: https://support.t-mobile.com/docs/DOC-28456
    07-02-2018 01:22 PM
  3. Erika Bowling's Avatar
    how would I know what app if any is causing the instability?
    07-10-2018 09:22 PM
  4. B. Diddy's Avatar
    That's always the tedious part. Unless you already have an idea of which app might be the cause, you typically just have to uninstall apps one by one to see if the problem goes away.
    07-10-2018 10:11 PM

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