1. Android Central Question's Avatar
    I gave my brother my Samsung Galaxy S6, which he promptly set a password on and forgot. We are now unable to unlock the phone to activate it. When I try to hard reset it, I get a custom OS warning. I am also unable to turn the phone off while it is locked. I tried resetting it while restarting it, which also didn't work. Is there a solution to this???
    07-04-2018 11:53 AM
  2. Rukbat's Avatar
    There is, but it takes a repair shop. Tell your brother that he can take it to the shop, get it fixed, and pay the bill. All you have now is an expensive paperweight.
    07-04-2018 03:02 PM

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