07-04-2018 03:02 PM
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  1. Android Central Question's Avatar
    Android Central Question
    I gave my brother my Samsung Galaxy S6, which he promptly set a password on and forgot. We are now unable to unlock the phone to activate it. When I try to hard reset it, I get a custom OS warning. I am also unable to turn the phone off while it is locked. I tried resetting it while restarting it, which also didn't work. Is there a solution to this???
    07-04-2018 11:53 AM
  2. Rukbat's Avatar
    Rukbat
    Ambassador
    Moderator
    There is, but it takes a repair shop. Tell your brother that he can take it to the shop, get it fixed, and pay the bill. All you have now is an expensive paperweight.
    07-04-2018 03:02 PM
« My camera doesn't work properly in some apps (Android 6.0). | WhatsApp unlocking my phone, opening on its own, with no incoming messages! »

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