[Android Central Question]

I forgot my pin and can't get into the phone....how do I do a hard reset .

[Rukbat]

First you need the PIN, so think hard. (If you can't, and Virgin can't reset it for you, you've converted the phone into an expensive paperweight.)

[B. Diddy]

Welcome to Android Central! What's the exact brand and model name/number of the phone? "hte" isn't a manufacturer -- I'm guessing you mean ZTE. You could probably do a hardware key factory reset, but with Google's Factory Reset Protection feature, you'll still have to enter the Google account/password that was originally associated with the phone -- do you remember that?