1. Android Central Question's Avatar
    I forgot my pin and can't get into the phone....how do I do a hard reset .
    07-14-2018 05:02 PM
  2. Rukbat's Avatar
    First you need the PIN, so think hard. (If you can't, and Virgin can't reset it for you, you've converted the phone into an expensive paperweight.)
    07-15-2018 12:59 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! What's the exact brand and model name/number of the phone? "hte" isn't a manufacturer -- I'm guessing you mean ZTE. You could probably do a hardware key factory reset, but with Google's Factory Reset Protection feature, you'll still have to enter the Google account/password that was originally associated with the phone -- do you remember that?
    07-15-2018 10:24 PM

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