1. Android Central Question's Avatar
    I went to look at my camera roll photos and they areGone!!!
    Help, how do I receive them? I am not very tech skilled.
    07-19-2018 10:24 PM
  2. belodion's Avatar
    Were they stored only on the phone, or backed up to cloud storage?
    07-20-2018 07:42 AM
  3. G5moto's Avatar
    Belodion, unfortunately they were not backed up to anything, as mentioned,not very tech savvy. Just going to be devastated if all photos are truly gone ...they are of my grandson and family events. Upsetting for sure.
    07-21-2018 12:17 AM
  4. belodion's Avatar
    Try looking for them with a file explorer- or file manager-type app. If you don't have one already, this one would do it:

    Tell us if you're using a microSD card in the phone.
    07-21-2018 07:17 AM
  5. G5moto's Avatar
    No card in the phone unless factory installed. How and where do I use the file app you provided?
    And this morning I opened up the 'photo's app on phone and it is saying 'update required ' all photos are already in the NEW Google Photos...should I do this update and see what happens?
    07-21-2018 07:29 AM
  6. belodion's Avatar
    File Explorer apps are available from the Play Store. There are file explorers and file explorers, but the one mentioned in the linked article has the approval of one of our reviewers.

    If the photos are in Google Photos, back them up. If an update is required first, accept it.
    07-21-2018 11:54 AM
  7. G5moto's Avatar
    I did the update and it only picked up the last three photos, and nothing shows in 'trash'. I will have the the file app.
    belodion likes this.
    07-22-2018 08:33 AM
  8. Rukbat's Avatar
    Look in Google Photos. The default is to back them up there, if you haven't turned it off. (Use the phone, or it will ask for your login and password.)
    07-22-2018 05:21 PM
  9. G5moto's Avatar
    I am not fluent in how to do anything with this photo other than simplest of options. Where is the Google Photos?On my phone? When using the link mentioned in earlier email, how do I do it? I trying to be difficult but I need like step by step tutorial.
    07-24-2018 07:59 PM
  10. G5moto's Avatar
    Just following up to my last message. When I go into the Google Photos, in my photo, there are only the last 3 pictures I took. The first 100 or so are still no where to be found. Is there a app to retrieve them if the phone, they have to be stored somewhere, correct?
    07-29-2018 06:57 AM

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