Why is there 'No Sound' in my General notifications?

[Android Central Question]

Hi, I downloaded a notification sound from Zedge but it got on my husband's nerves so I tried to uninstall it. After a lot of faffing around, I managed to get rid of it but I don't know what I did, and now I don't get any sound at all for texts & General Notifications is switched to 'No sound'. I think Zedge hijacked my phone because I can't use any of the notification sounds that came with the phone (Galaxy A5 2017). Can anyone help please? Thanks!

 

[B. Diddy]

Welcome to Android Central! Go to your system settings for Notifications and choose the option to select a notification tone -- do you see the preinstalled tones listed there, or is the list completely blank? If you see them, then what happens if you select one -- nothing? Does it play a sample for you?

 

[bintymins]

Hi, Thanks for the reply. I can see the list of notification sounds and they play a sample when I select them but I'm not getting any sounds for my messages. I'm following this 'path' to check the messages app:

settings - apps - messages - app notifications & it says that app notifications in messages is 'on', but under General Notifications where you would normally have the name of the tone you have selected, it says 'no sound'.

Does that make sense?!?

 

[methodman89]

On the messages screen in settings, click Importance. Is it showing pop up with sound?

 

[bintymins]

Sorry, I don't know where you mean? I can't see an Importance button?

Did you mean settings - apps - messages?

 

[B. Diddy]

Go to Settings>Apps, select Messages, and then App Notifications, then Other Notifications. Look for the Importance option there.

 

[bintymins]

Thank you! Found it! Importance says Medium: No sound

 

[B. Diddy]

Ok, so if you change it to High or Urgent, are you getting the notification tones now?

 

[bintymins]

No sound on either Urgent or High (even though Urgent says - sound & pop up on screen, and High says - make sound).

 

[methodman89]

No sound on either Urgent or High (even though Urgent says - sound & pop up on screen, and High says - make sound).

Go to the volume drop down menu and make sure that all your volume sliders are up.

 

[bintymins]

Yes, they're all up to max.

 

[methodman89]

Have you rebooted lately? You should irregardless, but I'm scratching my head if your settings are what you say. Do you have any audio I. e. Music, or video sounds?

 

[bintymins]

Yes, I have video & music sounds...

 

[methodman89]

Turn off your Bluetooth.

 

[bintymins]

Nope, sorry, doesn't make any difference

 

[jameny5]

I had the very same issue. I don't know how I resolved the problem. Are you using the priority feature. (If your phone has it) Sometimes it will silence the ringer if you turn the feature on.

 

[B. Diddy]

See what happens if you wipe the cache partition: https://www.hardreset.info/devices/samsung/samsung-a520f-galaxy-a5-2017/recovery-mode/

 

[bintymins]

Hi, sorry for the long delay..... I was scared to wipe the cache partition! I'm really useless with technology & I was afraid that it would wipe the entire phone or something!:-[ Anyway, I followed the tutorial & rebooted but there's still no sound for my text messages. Do you have any other ideas please?

 

[B. Diddy]

Does it still happen in Safe Mode? https://forums.androidcentral.com/e...e-safe-mode-on-my-galaxy-a5%2F&token=fEaCPSuR

 

[bintymins]

Hi, still no sound in safe mode...