My phone wont download and it has a error code491

[Android Central Question]

My phone won't down load anything it use too but it's completely stop it's a ZTE

 

[B. Diddy]

Welcome to Android Central! Does this happen on both wi-fi and mobile data?


Try going to Settings>Apps, select Google Play Store, tap Storage, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager -- you probably have to tap Menu>Show System to see it. Now try again.