1. Android Central Question's Avatar
    i plug in the phone using a usb cable and it comes up that it doesnt recoginze my phone that windows has detected that it has malfuntioned. i have tired everything i have used multiple different usb cables and everything. it will charge in while its plugged it but wont recoginze it as far as being able to transfer stuff from it. i have called samsung and they told me to put a app on my laptop called smart switch. i plugged the usb cable in and it doesnt work. i am at a loss of what to do.
    07-29-2018 09:45 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! There may be a problem with the phone's microUSB port. First, make sure it's clear of any debris, and clean the contacts with rubbing alcohol. If it still doesn't work, then bring it to a repair shop to see if the port needs to be replaced.
    07-30-2018 04:19 PM

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