1. Android Central Question's Avatar
    I cannot update my phone my phone has been encrypted and it was not me and my fingerprint settings won't work
    08-01-2018 08:20 AM
  2. djrakowski's Avatar
    Then you'll have to ask the person who encrypted it to un-encrypt it (or give you the password he/she used to encrypt it).

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central.
    08-01-2018 08:44 AM

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