08-03-2018 02:41 PM
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  1. Android Central Question's Avatar
    Android Central Question
    Have the HTC 526 Android 5.1. Have made dozens of outgoing calls but I find that, for an incoming call, I can see an 'incoming' graphic but cannot pick up. Perhaps this is not part of the offer or there is a charge for outgoing calls. Have submitted two support cases with no reply. Hoping for guidance
    08-03-2018 11:02 AM
  2. Rukbat's Avatar
    Rukbat
    Ambassador
    Moderator
    Walk into the carrier's store with the phone and ask for assistance. The incoming call should ring the phone - unless you have it set to send all calls to voicemail. (If you do, they'll find out and reset it for you.)
    08-03-2018 02:41 PM
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