Galaxy S7 will not factory reset, only asks for password

[Android Central Question]

We are 98% certain that we are entering the correct password for our Galaxy S7 but it keeps coming back to entry a password. No matter what we do it asks for password. Try and turn phone off, nope, it asks for password. So we try and factory reset with volume up + home + power. Nope, nothing happens. What can we do to gain access to our phone? If factory reset will not even work and anything we do, including simply power down requires password.

 

[chanchan05]

It seems that you have a 2% margin for error there. Babies have been conceived even with a 1% chance of a condom failing, so it could be just you have the wrong password.

 

[Mooncatt]

Is this a security app or something asking for a password, or the OS? I ask because I've never known a phone to require a password to be turned off. My wife has an S7 and never had that happen.