1. Android Central Question's Avatar
    I am trying to run ar core sample project "hello_ar_java" and it is giving me "this device is not supported". Whereas Moto G6 play is present in the list of supported devides for AR Core and when I try to install ar core from play store, It says "device is not compatible with this version". Below are the logs from the sample app

    08-20 15:40:01.487 16325-16325/? I/zygote: Late-enabling -Xcheck:jni
    08-20 15:40:01.774 16325-16343/com.google.ar.core.examples.java.helloar D/OpenGLRenderer: HWUI GL Pipeline
    08-20 15:40:01.818 16325-16343/com.google.ar.core.examples.java.helloar I/Adreno: QUALCOMM build : 3273d9c, I0b59f3a7cf
    Build Date : 02/27/18
    OpenGL ES Shader Compiler Version: EV031.22.00.01
    Local Branch :
    Remote Branch : refs/tags/AU_LINUX_ANDROID_LA.UM.6.5.R1.08.00.00.312.044
    Remote Branch : NONE
    Reconstruct Branch : NOTHING
    08-20 15:40:01.828 16325-16343/com.google.ar.core.examples.java.helloar I/Adreno: PFP: 0x005ff087, ME: 0x005ff063
    08-20 15:40:01.832 16325-16343/com.google.ar.core.examples.java.helloar I/OpenGLRenderer: Initialized EGL, version 1.4
    08-20 15:40:01.832 16325-16343/com.google.ar.core.examples.java.helloar D/OpenGLRenderer: Swap behavior 2
    08-20 15:40:02.017 16325-16325/com.google.ar.core.examples.java.helloar I/ARCore-InstallService: Install service connected
    08-20 15:40:02.030 16325-16339/com.google.ar.core.examples.java.helloar E/ARCore-InstallService: The device is not supported.
    08-20 15:40:02.624 16325-16330/com.google.ar.core.examples.java.helloar I/zygote: Do partial code cache collection, code=31KB, data=21KB
    08-20 15:40:02.626 16325-16330/com.google.ar.core.examples.java.helloar I/zygote: After code cache collection, code=31KB, data=21KB
    Increasing code cache capacity to 128KB
    08-20 15:40:09.189 16325-16339/com.google.ar.core.examples.java.helloar W/ARCore-InstallService: requestInstall = -5, launching fullscreen.
    08-20 15:40:17.193 16325-16342/com.google.ar.core.examples.java.helloar E/BpSurfaceComposerClient: Failed to transact (-1)
    08-20 15:40:17.194 16325-16342/com.google.ar.core.examples.java.helloar E/BpSurfaceComposerClient: Failed to transact (-1)
    08-20 15:40:17.250 16325-16330/com.google.ar.core.examples.java.helloar I/zygote: Do partial code cache collection, code=62KB, data=56KB
    08-20 15:40:17.252 16325-16330/com.google.ar.core.examples.java.helloar I/zygote: After code cache collection, code=60KB, data=55KB
    Increasing code cache capacity to 256KB
    08-20 15:40:17.275 16325-16325/com.google.ar.core.examples.java.helloar E/HelloArActivity: Exception creating session
    com.google.ar.core.exceptions.UnavailableUserDeclinedInstallationException
    at com.google.ar.core.InstallActivity.finish(Unknown Source:2)
    at com.google.ar.core.InstallActivity.onResume(Unknown Source:28)
    at android.app.Instrumentation.callActivityOnResume(Instrumentation.java:1376)
    at android.app.Activity.performResume(Activity.java:7088)
    at android.app.ActivityThread.performResumeActivity(ActivityThread.java:3711)
    at android.app.ActivityThread.handleResumeActivity(ActivityThread.java:3776)
    at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1684)
    at android.os.Handler.dispatchMessage(Handler.java:105)
    at android.os.Looper.loop(Looper.java:164)
    at android.app.ActivityThread.main(ActivityThread.java:6673)
    at java.lang.reflect.Method.invoke(Native Method)
    at com.android.internal.os.Zygote$MethodAndArgsCaller.run(Zygote.java:240)
    at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:769)
    08-20-2018 06:13 AM
  2. belodion's Avatar
    Would you like me to move this to the G6 Play forum so that you can engage with other users there?
    08-20-2018 07:51 AM

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