Why are my samsung headphone controls not working with my samsung device?

[Android Central Question]

I have a Samsung J3 Mission and my Samsung headphone controls will not work. You can not use the volume to control music or use the mic when talking on the phone.

You can hear music through the headphones and Apple headphones give me no problems. I can even use the mic on the Apple headphones, however, I prefer the Samsung ones for comfort reasons.

How do I fix this issue? Is there a setting to reverse this problem.

Thank you all in advance.

 

[SpookDroid]

Have you tried the Samsung headphones in another phone or device that supports controls? If the Apple ones work, it's seldom a software issue but more a hardware one (i.e. your headphones are broken). Are you sure you're inserting the plug all the way in? Does it look worn anywhere?